Privacy Policy

Urbann lunch box refers to the partnership firm carrying under the name and style Sri's urbann lunch box hereinafter will be referred as ULB.

The client refers to the customers, booking any services with ULB.

We ,ours ,us etc means ULB.

You, yours etc means the client.

Platform  refers to ULB website and app.

These terms and conditions may be amended by us at any time by updating them on our website / app. You should review these terms and conditions from time to time.

ULB provides an online platform through website/app. By agreeing with the terms and conditions you are intended to abide by the terms of use governed by the platform.

The provided platform is intended to order goods& services by you but not resale the same.

By agreeing with the terms and conditions you agree to receive sms and notifications through platform and email which include content of promotions, generating of OTP, information about order status etc.

we take all due care to protect all the information provided by you in the platform

All the prices are fixed and applicable to taxes like GST extra will be included. Due to changes in the market price the food rates are subjected to change and the changes will be informed to you in advance.

In the monthly subscriptions, prices are calculated for 26 days only and weekly subscription prices are calculated for 6 days only. ULB will not provide its services on public holidays.

subscriptions do not include any add-ons

ULB reserves the right to change the food items in the menu when are not sourced due to reasons that are beyond our control.

Order cancellation do not entertain any refund but will be carry forward to next order.

Cancellation of order at least requires prior 3 hours intimation to us..

If the cancellation is due to unavailability;of any product or fall apart from our operating area refund is attempted within 3 working days depending on the cooperation of your concern bank operator.

By booking the confirmation it is implied that you have read and agreed upon terms and conditions.

The food containers provided to you are treated to be our assets therefore any damage caused to the food containers are solely beared by you alone.

Food containers provided to you are implied to return in the given time any delay in submitting the food containers will attract certain charges.

Delivery services provided by us are soley to deliver goods&services by us. Any other additional services are not provided.

To make it a successful delivery you are implied to provide accurate location and information to our delivery staff. you are implied to respond to our delivery staff promptly. Any absence of communication leads to cancellation treated as delivered.

payment is required to be paid prior to delivery or on delivery through cash or any other options provided in the platform such as debit/ credit card etc.

Any charges deducted from your operators due to online payment are beyond our control.

All the payment for the subscriptions are expected to pay in the advance.

Food will be delivered between 12 noon and 2 pm. Additional requirement should be informed 3 hours prior to supply. The additional food requirement will be provided against cash payment only. Food supply cannot be assured in unforseen situations.

ULB will take care of providing hygienic food to our best. Allergies to food due to personal health problems will not make us responsible by us.

Images on the platform are styled for presentation purposes, and may not be indicative of the presentation of particular items ordered by you.

You and we agree upon using the information provided by the third parties such as facebook or gmail account for app registration or booking orders through our platform.

You are required to pay in indian currency only, no other currency is accepted.

You agree not to commit any fraud by altering the digitally generated invoices. and misuse discount codes

For any redressel of grieviances or any other support please contact us at urbannlunchbox@gmail.com